Perfectgiftadda – Cancellation And Refund Policy:
1. Any cancellations to the order shall be made 48 hours in advance. No refund shall be made once the 48 hours delivery window starts.
2. Cancellation of order shall be made with mail with Subject: ” Cancellation Request” and sent to care@perfectgiftadda.com
Mail shall contain the following details:-
a. Order ID.
b. Account Details (in which refund has to be made)
3. Cancellation shall be initiated after a formal order cancellation request is received at care@perfectgiftadda.com
4. Refund shall be made under the following conditions:
a. Order was canceled.
b. Order was not delivered to the recipient. ( This does not include the case recipient is unavailable or house is locked).
c. If there is any complaint regarding the quality of the product being delivered, we will check internally and if it is found to be true, the customer will get a full refund or the product will be replaced.
5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.
6. In case of cancellation, a 5% charge will be applicable.
7. Any discounted or exempted amount can not be claimed for a refund.
8. Any extra amount credited to Perfectgiftadda account may be considered for order enhancement but will not be refundable.
9. In all matters concerning Cancellation and refund Perfectgiftadda shall have the deciding hand.
10. Perfectgiftadda may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
11. In the case of Cash on Delivery (COD), you will be refunded only in your Perfectgiftadda wallet as points, a refund can be full or partial depending on the situation. You will get a refund if and only if the order is canceled after its delivery and cash is received against it by us.
12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at care@perfectgiftadda.com